Gizlilik politikası

1.INTRODUCTION

This Privacy Policy describes how lunavela.co.uk (the “Site” or “we”) collects, uses, and discloses your Personal Information when you visit or make a purchase from the Site.Please read this policy carefully to understand our practices regarding your personal information.

2.INFORMATION WE COLLECT

Personal Information

We may collect the following types of personal information from you:

Contact information: Your name, email address, phone number, and mailing address.
Financial information: Payment card details, including credit card numbers, bank account information, and billing address.
Order information: Details about the products you purchase, order history, and shipping preferences.
Account information: Username, password, and other account credentials.
Communication information: Records of your correspondence with us, including emails, chats, and support tickets.
Demographic information: Age, gender, and other demographic details.
Other information: Any other information you provide to us voluntarily.

Automatically Collected Information 

When you visit our website, we may automatically collect certain information about your device, browsing actions, and patterns. This may include:

Log information: IP address, browser type, operating system, and referring/exit pages.
Usage information: Pages visited, links clicked, and time spent on our website.
Device information: Device type, unique device identifiers, and mobile network information.

3.CHILDREN'S PRIVACY

Our website is not intended for individuals under the age of 16. We do not knowingly collect personal information from children. If you believe we have inadvertently collected personal information from a child, please contact us immediately.

4.HOW WE SHARE YOUR INFORMATION

We may share your personal information with third parties in the following circumstances:

Service providers: We may engage trusted third-party service providers to perform certain functions on our behalf, such as payment processing, order fulfillment, shipping, customer support, and marketing activities. These service providers have access to your personal information only to the extent necessary to perform their services and are obligated to protect your information.
Business transfers: In the event of a merger, acquisition, or sale of our business, your personal information may be transferred to the acquiring entity.
Legal obligations: We may disclose your personal information to comply with applicable laws, regulations, legal processes, or enforceable government requests. We may also disclose your information to protect our rights, privacy, safety, or property, and that of our customers or other third parties.
Consent and disclosures: With your consent or at your direction, we may share your personal information with other third parties for purposes disclosed to you.

5.HOW WE USE YOUR INFORMATION

We may use your personal information for the following purposes:

Fulfillment of orders: Processing and delivering your orders, managing returns and exchanges, and providing customer support.
Communication: Responding to your inquiries, sending important updates about your orders, and providing relevant information about our products and services.
Personalization: Tailoring our website content and product recommendations based on your preferences and browsing history.
Marketing and advertising: Sending promotional offers, newsletters, and targeted advertisements based on your interests (with your consent, where required by law).
Analytics and improvement: Analyzing website usage patterns, conducting market research, and enhancing our products, services, and overall customer experience.
Legal compliance: Complying with applicable laws, regulations, and legal processes, and protecting our rights and interests.

6.RETENTION

When you place an order through the Site, we will retain your Personal Information for our records unless and until you request us to erase this information. You have the right to request the erasure of your Personal Information, and for more information on how to exercise this right, please refer to the 'Your rights' section below.

7.INTERNATIONAL DATA TRANSFERS

We may transfer your personal information to countries outside of the United Kingdom for processing and storage. We will ensure that appropriate safeguards are in place to protect your personal information in accordance with applicable data protection laws.

8.YOUR RIGHTS

You have certain rights regarding your personal information, including:

Access: You can request a copy of the personal information we hold about you.
Correction: You can update or correct your personal information if it is inaccurate or incomplete.
Deletion: You can request the deletion of your personal information, subject to legal requirements.
Objection: You can object to the processing of your personal information for certain purposes.
Restriction: You can request the restriction of the processing of your personal information under certain circumstances.
Data portability: You can request to receive your personal information in a structured, commonly used, and machine-readable format or have it transmitted directly to another data controller.
Withdrawal of consent: If we rely on your consent to process your personal information, you can withdraw your consent at any time.
To exercise these rights, please contact us using the contact details provided in Section 12.

9.COOKIES

Our website uses cookies and similar tracking technologies to enhance your browsing experience and personalize content and advertisements. By using our website, you consent to the use of cookies in accordance with this Cookie Policy.

What are cookies?
Cookies are small text files that are stored on your device when you visit our website. They enable our website to remember your actions and preferences over a period of time, so you don't have to keep re-entering them whenever you come back to the site or browse between pages.

How do we use cookies?
We use cookies for various purposes, including:

Essential cookies: These cookies are necessary for the functioning of our website and cannot be disabled in our systems. They are usually set in response to your actions, such as setting your privacy preferences, logging in, or filling out forms.
Analytical cookies: These cookies allow us to analyze and improve the performance and functionality of our website. They help us understand how visitors interact with our site, which pages are visited most often, and if any errors occur.
Functional cookies: These cookies enable enhanced functionality and personalization, such as remembering your preferences, displaying personalized content, and providing social media features.
Advertising cookies: These cookies are used to deliver relevant advertisements to you based on your interests. They also limit the number of times you see an ad and measure the effectiveness of our advertising campaigns.
Third-party cookies: We may allow third-party cookies to be placed on our website to provide additional functionalities, such as social media integration, video content, or targeted advertising.
How to control cookies
You can control and manage cookies in various ways. Please note that disabling or blocking certain cookies may impact your experience on our website. You can modify your browser settings to refuse cookies, delete existing cookies, or be notified when cookies are being sent. However, please be aware that some parts of our website may not function properly if you disable cookies.

For more information about cookies and how to manage them, you can visit www.allaboutcookies.org.

10.YOUR CHOICES

You have the right to opt out of receiving promotional emails from us. You can do this by following the instructions provided in the emails or by contacting us directly.

11.CHANGES

We may update this Privacy Policy from time to time in order to reflect, for example, changes to our practices or for other operational, legal, or regulatory reasons.

12.CONTACT

After reviewing this policy, if you have additional questions, want more information about our privacy practices, or would like to make a complaint, please contact us by e-mail at hello@lunavela.co.uk or by filling out the contact form on our website.

Last updated: 27.06.2024