Questions
Product Questions
How does it works?
BreathAero™ Nose Strips gently open your nasal passages to increase airflow, reduce congestion, and support better breathing.
Why should I use BreathAero™?
Nasal breathing improves oxygen levels, reduces snoring, and enhances relaxation, helping you sleep and feel better.
Can it help with snoring?
Yes! BreathAero™ promotes nasal breathing, reducing the throat vibrations that cause snoring.
Does it improve athletic performance?
By boosting nasal breathing, BreathAero™ enhances oxygen delivery and endurance for better physical performance.
Is it comfortable to wear?
Yes, it’s made with soft, skin-friendly materials for a secure, comfortable fit.
Can it be used every day?
Absolutely! BreathAero™ is safe for daily use to improve breathing and sleep.
How do I apply it?
Peel off the backing, position the strip on your nasal bridge, and press gently onto clean skin.
Is it suitable for sensitive skin?
Yes, it’s made with hypoallergenic adhesive to minimize irritation.
Shipping & Delivery
How long does shipping take?
Our delivery time typically ranges from 7 to 10 business days. However, actual delivery durations may vary depending on the destination and any unforeseen events.
How can I track my order?
Track your order easily by visiting Track Your Order and entering your tracking number. Stay updated on the progress and location of your shipment. For any further assistance, you can reach out to our customer support.
My package is missing. What steps should I take?
If your package is missing, please send an email to hello@lunavela.co.uk with your order details, and we will investigate it for you
Help & Return
How does the 30-day free returns and exchanges policy work?
Our 30-day free returns and exchanges policy is designed to ensure your satisfaction with your purchase. If you are not completely satisfied with the product, if it arrives damaged, or for any other reason, simply notify us within 30 days, and we will provide you with a free return or exchange. Your happiness is important to us, and we are committed to making your shopping experience as seamless as possible.
How can I return your products?
Returning our products is easy. Simply send us an email at hello@lunavela.co.uk, and our team will assist you with the return process. We're here to help and ensure that your return is handled smoothly.
What should I do if I entered the wrong shipping address?
If the order has not been shipped yet, please email us immediately at hello@lunavela.co.uk with the subject line "IMPORTANT: Order Edit." Our team will assist you in making any necessary amendments to the shipping address. If the order has already been shipped, we will work diligently with you and the courier to explore potential solutions for redirecting the package to the correct address.
Is it possible to cancel or modify my order?
Absolutely! If your order has not been shipped yet, you can easily cancel or modify it. Simply contact our customer support team at hello@lunavela.co.uk with your order details and request. They will assist you promptly. In the event that your order is already in the delivery process, you can still take advantage of our 30-day free returns policy.
What is the company's return policy?
If you are not completely satisfied with your purchase, you can return the item within 30 days of receipt for a full refund or exchange. Please note that the item must be in its original condition, unused, and with all original packaging and tags intact. To initiate a return, simply contact our customer service team, and they will guide you through the process
How can I contact customer service?
You can easily contact our customer service team by emailing us at hello@lunavela.co.uk
If you couldn't find the answer to your question, you can reach out to our customer support team by using the contact form on our website or by sending an email to hello@lunavela.co.uk.