Questions
Shipping & Delivery
How long does shipping take?
Our delivery time typically ranges from 7 to 10 business days. However, actual delivery durations may vary depending on the destination and any unforeseen events.
How can I track my order?
Track your order easily by visiting Track Your Order and entering your tracking number. Stay updated on the progress and location of your shipment. For any further assistance, you can reach out to our customer support.
My package is missing. What steps should I take?
If your package is missing, please send an email to hello@lunavela.co.uk with your order details, and we will investigate it for you
Help & Return
How does the 30-day free returns and exchanges policy work?
Our 30-day free returns and exchanges policy is designed to ensure your satisfaction with your purchase. If you are not completely satisfied with the product, if it arrives damaged, or for any other reason, simply notify us within 30 days, and we will provide you with a free return or exchange. Your happiness is important to us, and we are committed to making your shopping experience as seamless as possible.
How can I return your products?
Returning our products is easy. Simply send us an email at hello@lunavela.co.uk, and our team will assist you with the return process. We're here to help and ensure that your return is handled smoothly.
What should I do if I entered the wrong shipping address?
If the order has not been shipped yet, please email us immediately at hello@lunavela.co.uk with the subject line "IMPORTANT: Order Edit." Our team will assist you in making any necessary amendments to the shipping address. If the order has already been shipped, we will work diligently with you and the courier to explore potential solutions for redirecting the package to the correct address.
If you couldn't find the answer to your question, you can reach out to our customer support team by using the contact form on our website or by sending an email to hello@lunavela.co.uk.